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Home > Our Courses > Professional Development Courses > CPD Certificate Programmes > Certificate in Conflict Management Course

Professional Development Courses

Certificate in Conflict Management

This course will heighten a dynamic understanding of the processes of conflict as apparent in the workplace, the family, personal and intimate relationships and at a societal and international level.

Course Details

This course will heighten a dynamic understanding of the processes of conflict as apparent in the workplace, the family, personal and intimate relationships and at a societal and international level. It will provide a clear and deeper understanding of the extent and potential role of the counsellor/psychotherapist in the field of conflict management and resolution. And it will enable the development of a broad-based repertoire of practical counselling and psychotherapeutic skills in conflict management and resolution.

Venue: West Dublin
Duration: 30 Hour Programme

Lecturer: Peter Ledden

Next Start Date: Autumn 2013 - Please email info@pcicollege.ie or call 01-4642268 to add your name to the waiting list.

Syllabus

Introducing the notion of interpersonal conflict;
What is conflict? Definitions and related terms;
Stress, frustration and conflict;
Approach/approach, approach/avoidance and avoidance/avoidance conflicts;
Types of interpersonal conflict (nature and causality) by selected settings:

    - Conflict in the workplace;
    - Conflict in personal and intimate relationships;
    - Conflict in the family;
    - Conflict in groups;
    - Conflict at the societal and international level.

Individual and group responses to conflict:

- Destruction, decay, survival, success and artistry (after Crum, 1987);
- Destructive and constructive approaches (after Corey & Corey, 1997).

Innovative approaches to conflict management and resolution:

- The aiki approach (after Crum, 1987);
- The Process approach (after Mindell, 1997).

Application of counselling/psychotherapeutic skills to conflict management and resolution.

Assessed Award:
PCI COLLEGE CERT IN CONFLICT MANAGMENT

Eligibility Learning Outcomes Fees

Qualification in Counselling, Psychotherapy or other helping professionals with therapeutic experience. . Students currently in training will be considered, on the understanding that the Certificate qualification cannot be used until they have qualified.Entry is by application form.

Knowledge

On completing of this module, trainees will be able to:
Demonstrate a clear understanding of the notion of intra and interpersonal conflict, and related areas such as frustration and intra and interpersonal stress;
Utilise a theoretical understanding of psychological conceptions of conflict;
Show an awareness of the varying types of interpersonal conflict, and comment critically on their nature and causality (this is to include conflict in the workplace, in personal and intimate relationships, in the family, in groups and at the societal and international level);
Demonstrate a critical understanding of individual and group responses to conflict;
Show an appreciation of various innovative approaches to conflict management and resolution, including the Aiki (after Crum, 1987) and Process-Orientated (after Mindell, 1997) approaches.

Skills

On completion of this module, trainees will be able to:
Apply existing and newly expanded (this module) counselling/psychotherapeutic skills such as active listening, advanced empathic reflection, confrontation and summarising to conflict management and resolution.
They will also demonstrate:Individual strategies (the use and the facilitation of the importance of physical health, time management, reconstructing formerly destructive thinking, meditation, mindfulness and deep relaxation); Interpersonal strategies (promotion of and personal use of cohesiveness,empathic response and acceptance, self-disclosure and the expression of feelings, psychological contracting, couples and family mediation skills.)
Societal/international strategies, including the application of the process-orientated concept of ‘world-work’ and its attendant skills and strategies.

Assessment

Trainees are required to write a critical essay, of 5,000 words, on a topic of relevance to this module (the topic should be first discussed with the module tutor). Essays should typically show that the Learning Outcomes proposed for this module have been achieved and should also include either:
a critical look at conflict resolution strategies; OR B) a discussion of how the trainee would utilise their counselling /psychotherapeutic skills in the resolution and management of interpersonal conflict. Emphasis will be on comparative analysis.
Trainees are required to participate as fully as possible in all sessions ; they are also required to reflect, through home study, other group-work sessions, and personal journal, the learning experience derived from this module, with a view to integrating this material into their ongoing personal and professional development. Learning from reflection and study should inform the essay

Assessed Award:
PCI COLLEGE CERT IN CONFLICT MANAGMENT

Fees: €750 (€500 for PCI College Students and Graduates)

Fees are non-refundable in all personal circumstances. All courses run subject to demand and the formation of a viable class cohort. A full refund will be given to all applicants in the event that the class does not proceed.

We will be scheduling new start dates soon. Please email info@pcicollege.ie or call 01-4642268, if you would like to be notified of the next start date.

What our Students Say

“My experience with PCI was the best decision in my life, I would rate PCI 10. I'm not saying it was easy, especially starting a new career at the age of 50, but I got through with a lot of hard work and dedication. Liam McCarthy and Josephine Murphy were an inspiration and all the other Tutors I had during the four years. Since I got my Degree I have been so busy counselling, only last week I was offered another new job, its amazing. Next year I will be 70 and hopefully the work will continue.”

Rita Lett BSc (Hons) in Counselling & Psychotherapy Graduate

What our Students Say

“....Very practical.....The course is extremely helpful, I am looking forward to doing more days so that I can really process what I have learned!”

Barbara Reid - Professional Certificate in CBT

PCI College, Corrig House, Old Naas Road, Clondalkin, Dublin 22, Ireland
Tel: +353 (0)1 464 2268 info@pcicollege.ie
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